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Winston Luxury Leather
Shipping Policy
Processing Time
We begin preparing your order for shipment within 24 - 48hours.
Delivery takes place 24-48 hours after payment confirmation.
This applies to all locations within Lagos and Abuja
Shipping Rates
Shipping fees are calculated at checkout based on your location.
Failed Delivery
If we are unable to deliver due to incorrect address or no response, we will contact you within 24 hours. Additional delivery attempts may incur a re-shipping fee.
Refund Policy
At Winston Luxury Leather, we do not offer refunds.
Cancellation / Return / Exchange Policy
At Winston Luxury Leather, we do not offer refunds.
Exchanges
We want you to love your Winston piece.
We offer exchanges within 7 days of purchase or receipt of the product.
To qualify for an exchange:
1. Timeframe: Request must be made within 7 days of purchase date or delivery date
2. Condition: Item must be unused, unworn, and in its original packaging with all tags intact
3. Proof: Please provide your order number and photos of the item
Logistics & Shipping Costs
The customer bears all logistics costs for the exchange.
This includes return shipping of the original item to us.
Once we receive and inspect the item, we will cover shipping costs for sending the replacement item to you.
How to Request an Exchange
1. Email us at Info.winstonleather@gmail.com with your reason for exchange.
2. Once approved, we’ll send you return instructions and the address.
3. Ship the item back to us. After we receive it, we’ll ship your replacement within 24-48 hours.[
What’s Not Eligible
Exchanges are not available for:
- Items damaged by misuse, stains, or normal wear
- Custom/personalized orders
- Items returned after 7 days
