Kwelaku

At Kwelaku, every piece is thoughtfully crafted with exceptional attention to detail. Kwelaku is a ready to wear brand that operates a made to order model as one of our Sustainable approaches. PROCESSING TIMES: Orders are processed within 1–3 business days after payment has been confirmed. ● Ready-to-Ship Items: Dispatched within 1–3 business days within Nigeria and 3-5 business days to the rest of the world. ● Made-to-Order Items: Please allow 8–15 business days for our hand dyed and hand beaded treasures and 5-7 business days for all other Kwelaku signatures. If your order contains both ready-to-ship and made-to-order items, the entire order will be shipped together once all items are ready unless otherwise requested. Additional shipping charges may apply if you prefer separate shipments.   SHIPPING: We ship worldwide from Lagos, Nigeria using DHL EXPRESS. Estimated delivery times after dispatch: ● Nigeria: 1–3 business days ● West Africa: 3–7 business days ● International: 3–7 business days via express courier Please note that delivery times are estimates and may vary due to customs processing, public holidays, weather conditions, or other factors beyond our control.   SHIPPING CONFIRMATION AND TRACKING: Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information so you can monitor your package throughout its journey. CUSTOMS DUTIES AND TAXES: International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping fee. We recommend checking with your local customs office before placing your order.   INCORRECT SHIPPING INFO: Please ensure your shipping address is accurate before completing your purchase. Kwelaku is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer. DELIVERY DELAYS: While we work with reliable courier partners, delivery schedules are outside our direct control once an order has been dispatched. We appreciate your patience should any unforeseen delays occur.   DAMAGED PACKAGES: If your package arrives damaged, please contact us within 48 hours of the expected delivery date at orders@kwelaku.com. We will work with the courier to investigate and assist in resolving the issue as quickly as possible. For any shipping-related enquiries, please contact us at info@kwelaku.com. We’re always happy to help.