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Davidblackmoore
Shipping Policy
At Davidblackmoore, every garment is crafted with exceptional attention to detail. We are committed to delivering your order safely and efficiently.
PROCESSING TIME
• Orders are processed within 3-7 business days.
• During new collection launches or promotional periods, processing may take slightly longer.
Delivery times are estimates and may vary depending on customs clearance and local courier services.
ORDER TRACKING
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
CUSTOMS & IMPORT DUTIES
International orders may be subject to customs duties, taxes, or import fees determined by your local authorities. These charges are the responsibility of the customer.
INCORRECT ADDRESS
Please ensure your shipping information is correct before placing your order. Davidblackmoore cannot be responsible for parcels delayed or lost due to incorrect address information.
LOST OR DAMAGED PARCELS
If your parcel arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date so we can assist you.
Refund Policy
We want you to be completely satisfied with your purchase.
RETURN WINDOW
Returns are accepted within 14 days of receiving your order.
RETURN CONDITIONS
Returned items must:
• Be unworn
• Be unwashed
• Have all original tags attached
• Be returned in their original packaging
• Show no signs of wear, stains, perfume, or alterations
Items that do not meet these conditions may be refused.
NON-RETURNABLE ITEMS
The following items cannot be returned:
• Sale items marked Final Sale
• Gift Cards
• Custom or Made-to-Order pieces
• Personalised products
EXCHANGES
If you require another size, please contact us before returning your item. Exchanges are subject to stock availability.
REFUNDS
Once your return has been received and inspected, refunds will be issued to your original payment method within 5–10 business days.
Original shipping costs are non-refundable unless the item received is faulty or incorrect.
FAULTY OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photographs so we can resolve the issue promptly.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item is faulty or sent in error.
Cancellation / Return / Exchange Policy
We accept cancellations within 2 hours of placing an order, provided it has not entered processing or been shipped.
Returns and exchanges are accepted within 14 days of delivery. Items must be unworn, unused, in their original condition, with all tags attached and returned in their original packaging.
Sale items, gift cards, personalised products, and made-to-order pieces cannot be returned or exchanged.
Refunds are processed to the original payment method within 5–10 business days after your return has been received and approved. Original shipping charges are non-refundable unless the item is faulty or sent in error.
Customers are responsible for return shipping costs unless the return or exchange is due to a defective or incorrect item.
