At Winston Luxury Leather, we do not offer refunds.
Exchanges
We want you to love your Winston piece.
We offer exchanges within 7 days of purchase or receipt of the product.
To qualify for an exchange:
1. Timeframe: Request must be made within 7 days of purchase date or delivery date
2. Condition: Item must be unused, unworn, and in its original packaging with all tags intact
3. Proof: Please provide your order number and photos of the item
Logistics & Shipping Costs
The customer bears all logistics costs for the exchange.
This includes return shipping of the original item to us.
Once we receive and inspect the item, we will cover shipping costs for sending the replacement item to you.
How to Request an Exchange
2. Once approved, we’ll send you return instructions and the address.
3. Ship the item back to us. After we receive it, we’ll ship your replacement within 24-48 hours.[
What’s Not Eligible
Exchanges are not available for:
- Items damaged by misuse, stains, or normal wear
- Custom/personalized orders
- Items returned after 7 days
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